Business Communication

Programme Overview

This programme provides participants with the tools for creative and applicable strategies to enhance performance in the business environment and also to improve their image.

Programme Outline

Communication: Oral and Non-Verbal

• Interpreting and using non-verbal signals
• Developing effective speaking skills
• Communicating assertively
• Telephone etiquette for the business environment

Effective Professional Writing

• Basic grammar corrections for clear,
  concise, writing.
• The process of preparing effective business messages
• The principles of business communication
  and selection of the most suitable medium
  in a given situation

Entry Requirements

Open Access to anyone desirous of sharpening their communication skills.

Duration

This programme normally runs for a period of 6 weeks and has a total of 30 contact hours.